We have been trying to integrate Shopp for a Dutch webshop, but as soon as you go outside the comfort zone of Shopp (1.1.1 thru 1.1.3) the product seems to contain lots of defects, like internationalisation in combination with order history that produces strange results. Despite the help of Shopp’s Helpdesk, we abandoned Shopp as is the root cause of some serious project delays (setting us back quite a few €). I do believe it is usable for the US market (we tested that!), but if you are based outside the US, I suggest to stay away from this product until Shopp has resolved their problems and use main stream e-commerce plug-ins on possibly other CMS’s instead . Having said that, Shopp is promising, but immature.

I second the above comment.  I don’t want to waste anymore of my time or my client’s time on Shopp, but I also don’t want anyone considering it to go through the same problems we did.  The bottom line is Shopp is buggy, the customer services is poor, and it simply doesn’t work as advertised.

Thanks a lot for the last two comments. I am UK based and wondered if that was going to be a problem for Shopp.  I am off to look at phpurchase now . . .  wish me luck.

I also had very negative experiences with Shopp. It is buggy, consumer service is not existing and the programming code is one big mess.

Thanks for the comments.  Good to be on a comment list where it’s not the e-commerce providers bitching/spamming!

Straightforward review.  And enough to make me realise that it’s not for me!

Looks good on the tin from some of it’s free competitors, but after reading you’re review and comments I’ll keep looking.

I wonder if those above who have given up on Shopp could advise the better solution they found? I need a simple online shop for a non-profit selling a few donation-oriented products.

We could keep it simple or we could have a personalisation level in ordering like ‘adopt a tree, and tell us the inscription for the plaque’. Option for direct payment would be another bonus. We are in New Zealand so need an international-friendly service.

@Lauren:

Try eStore (a.k.a. wordpress-simple-paypal-shopping-cart). I use it for products and subscriptions and it works great, and support is very good.

I tried Shopp because I needed low inventory notifications, but:

With no export/import features supported for Shopp, I wouldn’t suggest using Shopp if you have that many products (anything over 50 products seems unmanagable to me under their current schema).

How could you possibly manage them all if you need to update them individually once imported?

There’s a non-supported import plugin, but I can’t get an import to work.

I posted some issues to the forum a couple of days ago but no answer yet.

I just purchased Shopp this week, but am already thinking I might need another solution, even for my small list of products.

Hi
I am based in the UK and have been using Actinic for 5 years. my web designer dosn;t like it and want me to move to shopp.  We have approx 30 products and actinic has a great back office Would appreciate feedback from those with shopp outside US.

Hi

My experience with the shopp plugin as been a real pain in the #@!, straight out of the box, it’s fine but as soon as you want to customize it to your client needs, it’s buggy, the technical support is almost inexistent, you can mostly count on the forum and it can take days before you find a solution to X problem(s) caused by this plugin, and when you’re working on a time critical project, you just can’t allow yourself to deal with such plugin!

So yeah if you want to waste your money and your precious time, go for this plugin!

If you need more details I’ll gladly answer!

I wish I had never been tempted by Shopp. The USPS shipping module doesn’t work, tech support is inconsistent even when you pay for expedited support. My client hates me now.

Our experience with Shopp has been incredibly negative. Our programmer is incredibly talented and has written entire custom software applications, yet ran into a number of issues with the Shopp plugin. Although we were able to work these out on our own, we were never successful in getting Shopp to link with our clients 2checkout merchant gateway properly.

Our last desperate attempt was to ‘pay’ for their upgraded support in hopes we might actually get some response from their support team. We did receive a response a few days later, although it did not address our issue at all. Frequent attempts to get our questions answered resulted in weeks of ‘waiting’ and really no help at all.

Our client, finally decided that we needed to go to a plan b as we had wasted nearly 3 months of time trying to work with them. My recommendation is to run the other way, the support they provide is non-existent.

My

I’m in the US, and Shopp is painful to use here too. We have 3 sites running it, know several developers who are using (and hate) it, and we despise having to update or work on it. Updates always break our templates and functionality, support is poor at best, and the forums (your only hope for help of any kind) only provide sketchy info, leaving you with missed deadlines, irritated clients, and frustration.

And don’t get me started on the PCI compliance issue, which has been a thorn in our side with every client. We’re even paying the non-compliance fee for one client, just to save face in the relationship.

We’ve been working with it since the beta days, and it is still bugging and missing basic functionality that all ecommerce installs should have.

Do yourself a favor, and pass on Shopp.

Any better suggestions then from the negative-experience posters? Happy to pay a bit more, & would prefer integration with WP. Would like reasonable functionality included (good product import/export with additional fields, ability to input/amend orders manually, edit front-end language/translation etc.) without feeling like I’m going to have to pay more a month down the line.

Nothing too fancy required. Have also been looking at JShop Server, Cubecart (& countless others, to be honest) but am a bit lost..!

I went with Ecwid for my first shop - once I had got my head around the interface it worked first time. There are a few issues with css, but it was really quick to get up and running and I would use it again. I’m glad I read the reviews of shopp here, I was going to try that as a comparison for my next project, but I think I’ll steer clear. Thanks.

I had a terrible experience with the support group on this product. I bought it and it was buggy out of the gate. It had a strike through on every price in the system which they fixed somewhat quickly, couple of days. But the worst was a little piece of code that automatically marked everything as a home delivery. My client was B to B. I recognized it had to be their code right away.

Two support personnel just could not get it. They gave me every lame excuse in the book that nothing to do with the problem I was reporting. Terrible customer service.  Finally, Jonathan Davis, the owner, was included and it took only minutes to correct the problem that his support staff took 6 hours not identify. Then because I demanded to speak to a manager Jonathan Davis, banned me from further support! What a goober! Don’t buy this product. You will just be frustrated!

Another bad experience with Shopp.  I have been working on my clients shopping cart system for two months.  I thought I would be able to get it live within a week. Shopp is far from plug and play.  It is very buggy, and as all of the other comments suggest, the customer support is horrible at best.  No answer in the forum offers a clear path. They leave you hanging and then have the ability to close a thread you start before anyone has a chance to make a suggestions.  Total BS.  I am not looking forward to figuring out what to do net, but I am ready to give up on Shopp. If you are looking for an e-commerce system for your WordPress site, don not go with Shopp. Look elsewhere.